Returns & Exchanges
At Steve Madden, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for unworn items in their original packaging. Please note that clearance items marked as Final Sale are not eligible for return or exchange.
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Select your preferred return method to generate a prepaid shipping label or a QR code for printerless drop-off at authorized locations.
Pack Your Items
Place the unworn footwear or accessories in their original branded box and secure them inside a sturdy shipping carton.
Ship and Track
Drop off your package at any official carrier location and keep your tracking receipt; your refund will be processed within 7-10 business days of arrival.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing